Vonos Privacy Policy

Introduction

Welcome to Vonos, a digital asset platform offering spot trading, peer-to-peer (P2P) trading, and instant crypto swaps. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information when you use our website and services.

Information We Collect

We may collect and process the following information:

• Account information, including your name, email address, password, and Google account details if you sign in with Google
• Security information, including two-factor authentication and passkey data used to protect your account
• Technical data including IP address, browser type and version, device information, time zone setting, and operating system
• Usage data including markets viewed, orders placed, trades executed, and how you interact with our website
• Wallet and transaction data, including deposit and withdrawal addresses, transaction hashes, and balances
• P2P trading data, including ads you post, trade chat messages, payment method details you choose to share with a counterparty, and reviews or ratings you submit
• Communications you send us, for example through support requests or dispute submissions

How We Use Your Information

We use your information to:

• Provide and maintain your account, wallets, and access to Spot Markets, P2P Markets, and Swap
• Process deposits, withdrawals, trades, and swaps
• Facilitate P2P trades, including escrow, in-app chat, and dispute resolution
• Verify your identity and protect your account, for example through two-factor authentication or passkeys
• Detect, investigate, and prevent fraud, market abuse, money laundering, and other unlawful activity
• Improve and optimize our website and analyze usage patterns and trends
• Respond to support requests and disputes, and send service-related communications
• Comply with legal and regulatory obligations

What We Don't Do

We do not sell your personal data to third parties. For P2P trades, payment between buyer and seller happens directly between them off-platform; we do not process or store the payment details you exchange with a counterparty beyond what is shared through the in-app chat.

Information Shared With Other Users

When you post a P2P ad or enter a P2P trade, your display name, trade history, ratings, and reviews are visible to other users, and your counterparty may see the payment details you choose to share with them in the trade chat to complete payment. Reviews you submit are shown publicly alongside your display name.

Data Storage and Security

We implement appropriate technical and organizational measures, including encryption and two-factor authentication support, to protect your personal information and digital assets. However, no method of transmission over the internet or blockchain network is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and improve your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect some features of our service.

Third-Party Services

We use Google for account sign-in, which processes data under its own privacy policy. We also rely on third-party service providers to facilitate payments, exchange rates, blockchain transactions, and swaps. These providers process data under their own privacy policies, and we are not responsible for their practices.

Data Retention

We retain account, wallet, and transaction data for as long as your account is active or as needed to provide the service, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

• Access your personal data
• Request correction of your personal data
• Request deletion of your personal data, subject to our legal and regulatory retention obligations
• Object to processing of your personal data
• Request restriction of processing your personal data

To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this privacy policy or our practices, please contact us at support@vonos.io.